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The Project

ESB International was appointed as a consultant to take over management control for KEK in Kosovo. The goal was to transition KEK into a financially sustainable, self-sufficient and market-driven company providing reliable energy services.   

KEK was a vertically integrated utility with mining, generation, transmission, distribution and supply activities. The two open-cast lignite mines supply coal to two power stations with a total installed nominal capacity of 1,480 MW. 

The Challenge

When ESB International took over management control, KEK owed over €200M in electricity debt, and more than 50% of all connected consumers were illegal. 


Photograph of  a large metal pipe outside a power station

The Solution

  • Data Analytical team plus commercial and revenue protection departments

  • Incentive and bonus schemes

  • Increase disconnection effectiveness

  • Improve customer services through a new call centre

  • Increase payment points and transition away from cash

What we delivered

Graphical image showing a gear and some lines and circles

New regulations focused on combatting electricity theft. Energy courts and a legal team to improve the prosecution process. A billing and customer management system for KEK. 


The Results

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  • Increased annual cash collections by +32%, from €74M  to €97M. 
  • Increased collection against billed percentage from 58% to 79%.  
  • Reduced total losses from 59% to 48% representing a 18.6% improvement over two years. 
  • Reduced debtor days by more than 60%. 

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Contact Us

Dublin Office

ESB International,
One Dublin Airport Central,
Dublin Airport Cloghran,
Co Dublin,
Phone +353 1 703 8000 +353 1 703 8000

Bahrain Office

ESB International Office 1002,
Building 655 Road 3614,
Block 436,
Seef Area,
Phone +973 1770 8118 +973 1770 8118

Oman Office

ESB International Office 206,
2nd Floor, Holiday Inn Al,
Mazoon Street South Al,
Mawaleh, Muscat P.O. Box,
P.C 118 Sultanate of Oman
Phone +973 1770 8118 +973 1770 8118